At Moonrock Weed Store, your satisfaction is our priority. While we strive to ensure every order meets your expectations, we understand that issues may occasionally arise. Please review our policy regarding refunds, replacements, and store credit.
No Physical Returns
Due to the nature of our products, we cannot accept physical returns. However, we are dedicated to resolving any concerns you may have with your purchase.
Damaged or Unsatisfactory Products
- Reporting Issues: If you receive a damaged or unsatisfactory product, please contact us at sales@moonrockcart.rocks within 48 hours of delivery. Include your order number, a description of the issue, and photos of the damaged product, if applicable.
- Resolution Options: Once your report is received, we will work with you to provide the best resolution, which may include:
- Replacement: We’ll send a replacement product at no additional cost.
- Store Credit: If a replacement isn’t suitable, we can issue a store credit equivalent to the product’s value, which can be used for future purchases.
Refunds
- Refunds Not Offered: We do not offer monetary refunds. Instead, we focus on providing store credit or product replacements to ensure your satisfaction.
Changes to This Policy
We may update this Refund and Returns Policy as needed. Any changes will be posted here, and we encourage you to review the policy periodically.
At Moonrock Weed Store, we’re here to ensure you’re happy with your experience. If you have any questions or need assistance, don’t hesitate to reach out!