Shipping Locations
- We currently ship exclusively within the United States.
- Orders cannot be delivered to P.O. Boxes or APO/FPO addresses.
Processing Time
- Order Processing: Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed next business day.
- Shipping Time: Delivery times vary depending on your location but typically range from 3–7 business days.
Shipping Methods
- We provide standard shipping through reliable carriers to ensure your order arrives securely and discreetly.
- Shipping costs are calculated during checkout based on your location and the weight of your order.
Tracking Your Order
- Once your order is shipped, you will receive an email with tracking information to monitor your package’s delivery status.
Discreet Shipping
- All orders are packaged discreetly and vacuum-sealed. The package contents will not be mentioned on the exterior, ensuring your privacy.
Shipping Issues
- Lost or Stolen Packages: If your package is lost or stolen, please get in touch with us at sales@moonrockcart.rocks. We’ll work with the carrier to resolve the issue.
- Damaged Packages: If your package arrives damaged, report it to us within 48 hours of delivery. We will provide a replacement or store credit per our Refund and Returns Policy.
Payments Policy
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Cash App / Cash App BTC
- Zelle
- Cryptocurrency (Bitcoin, Ethereum, etc.)
Payment Security
- Your payment information is processed securely using industry-standard encryption to protect your data during transactions.
- We do not store any credit card or personal information on our servers.
Payment Verification
- To ensure security, certain transactions may require additional verification.
- Orders will only be processed after complete payment verification.
Payment Issues
- Declined Payments: Ensure your billing information matches your payment method. If the issue persists, contact your bank or card issuer.
- Payment Discrepancies: If you notice any discrepancies with your payment, please get in touch with us immediately at sales@moonrockcart.rocks.
Pricing and Taxes
- All prices are listed in USD and include applicable taxes.
Order Confirmation
- After placing your order, you’ll receive a confirmation email with your order details. Please review it carefully and contact us promptly if any changes are needed.
